is your local Home Depot severely incompetent?

[modelamac]

The same gene pool supplies Home Depot with employees as other retail store, but Home Depot (& Lowes & Menard's) has many times more products for those employees to remember/be familiar with.

I don't expect online product to match in-store shelves on a one-for-one basis, and I don't cancel orders. If I make a decision to buy something, I buy it.

I think the problem here is expectations,