02-09-2017, 04:59 PM
I didn't, but got "lucky" anyway.
I called 1/10 to cancel service at the end of that service period, 1/21.
They sent an email confirmation same day (on the 10th), which didn't show the scheduled cutoff date but the guy said he made a note.
Coming back to the nearly-empty house on the 30th I learned I still have Internet service there. I called. They cut it off the next day.
But when I called on the 30th I was told I'd have to wait until I got the final bill and dispute it.
That happened today, after multiple phone calls, getting disconnected after transferring to Billing.
On the second-to-last call I got someone who told me:
1) I had to hang up ...
2) ... call back as "new customer" asking for service
3) ... and do not provide my name or information.
So I did that but of course, after speaking to a human, had to let them know who I was. She SAW the original 1/10 request and the notes for the correct disconnect, saw the screwed up final bill. She understood everything and added her own notes for Comcast to fix the final bill, so that I wouldn't have to repeat myself for the millionth time.
One more transfer, to Cancellations who wanted the full story from the top. "I was told NOTES were added not 5 minutes ago so that I wouldn't have to repeat myself."
pause
This person, after shutting up and reading for 4 seconds, understood. One more time being put on hold. She came back, it's all fixed now.
I called 1/10 to cancel service at the end of that service period, 1/21.
They sent an email confirmation same day (on the 10th), which didn't show the scheduled cutoff date but the guy said he made a note.
Coming back to the nearly-empty house on the 30th I learned I still have Internet service there. I called. They cut it off the next day.
But when I called on the 30th I was told I'd have to wait until I got the final bill and dispute it.
That happened today, after multiple phone calls, getting disconnected after transferring to Billing.
On the second-to-last call I got someone who told me:
1) I had to hang up ...
2) ... call back as "new customer" asking for service
3) ... and do not provide my name or information.
So I did that but of course, after speaking to a human, had to let them know who I was. She SAW the original 1/10 request and the notes for the correct disconnect, saw the screwed up final bill. She understood everything and added her own notes for Comcast to fix the final bill, so that I wouldn't have to repeat myself for the millionth time.
One more transfer, to Cancellations who wanted the full story from the top. "I was told NOTES were added not 5 minutes ago so that I wouldn't have to repeat myself."
pause
This person, after shutting up and reading for 4 seconds, understood. One more time being put on hold. She came back, it's all fixed now.