OMG!!!!! Talking to an Apple Tech support I hear this: "I'm sorry, I'm not that familiar with the Mac OS"

[hal]

I shit you not! I think that implies that she's an iOS expert (and of course, this makes sense)

I simply asked the question in the thread below - is it better to import to a new computer and THEN upgrade to 10.12 or import first and then upgrade.

Seriously... I've been on hold for 7min while she 'researches' the problem.

I'm getting seriously pissed as I wait. I pay for this service and I expect to have a mac expert - at least to my level on the other end of the phone.