03-16-2016, 08:11 PM
One thing you can try is the "find contact information" link, which might get you a phone number for the seller. Calling might get you the seller or a member of his household who would have an explanation that you may or may not believe. If the seller fell out of a tree last week, but the package is sitting on the hall table ready to go, a household member might be able to drop it at Fedex.
Once your friend loses patience, he can file an "item not received" claim and go from there. There may be some waiting period before he can escalate the claim and/or ask for a full refund.
Once your friend loses patience, he can file an "item not received" claim and go from there. There may be some waiting period before he can escalate the claim and/or ask for a full refund.