03-17-2016, 12:05 AM
space-time wrote:
[quote=Black]
Next step after contacting seller and not getting a response is to get seller's contact info and call, as noted above. "Escalating to eBay" means selecting "item not received" to start the case, and eBay won't let you go through with that until a certain amount of time has passed (I think someone explained that avove as well.).
Black, please be nice
Janit said: "One thing you can try is the "find contact information" link...". Does it mean you MUST contact the seller before opening a case? Like I said, my friend already sent a message (not sure if via eBay or private email, I assume via eBay).
Then Janit also said: "Once your friend loses patience, he can file an "item not received" claim and go from there. There may be some waiting period before he can escalate the claim and/or ask for a full refund. "
If I were in this situation, I would lose patience when item didn't even ship a week later. Also it is not clear if you can open the case already, if not, how long the waiting period is.
Then hal (which I consider to have more eBay knowledge than you Black, sorry) said: "I'll send one request for info like your friend did. If I get no response, I open a case at the first possible chance. If the seller is alive and well, THIS will get their attention."
So your response didn't add anything new to the conversation, and stop trying to make me look like I didn't read the responses so far. I did, and it seems one can either call, or open a case. IMHO the latter is the better, since we're not talking about 1-2 days delay, but a whole week.
wtf? Just trying to help. Yes, hal absolutely knows more than I do, no question. When your friend goes to "open the case" it will tell him exactly how long he has to wait to do so. But first assumption should be that there's something funky going on with emails, and place a phone call.