03-18-2016, 01:54 AM
tenders wrote:
What's the $99 for again?
* To confirm your plumber's diagnosis? Two people told you that wasn't necessary. Write down when you spoke to them, at what numbers, and their names if you remember them, and send that to Sears in lieu of payment.
* To release a new heater to you? That seems like a hidden fee that violates the warranty and is in conflict with their statement that the plumber's diagnosis is adequate. Offer to tweet the situation and see how many people agree with you. (Even if you aren't on Twitter.)
* To deliver the heater to you, or to pick up the old heater, confirming its condition in the process? Now that's a bit of a grey area, I would be inclined not to debate that. Arguably they are providing some value to you or your plumber.
* To sign off on the new installed heater? Don't let 'em in the house.
$99 for the guy to come out and say, "Yep, busted," and slap a sticker on it. Not a plumber (at least not acting in that capacity).