03-19-2016, 01:29 AM
Kraniac wrote:
I understand all the stuff about it being a cup, not being sealed...but something changed. I've, many times, been served a cup with a quarter of it missing..a quarter. And if you're buying drinks with shots..who is to say if you're getting anywhere near what shot is usposed to be..
if ¼ is missing send it back! the barista mispoured the milk. sometimes the espresso machines get out of sync and the shots are short (or even long!) but it wouldn't account for ¼ of the drink missing. when a new employee hands me a drink (for drive through) that feels light i'll take the top off and check it. way too much foam gets sent back for a remake. it does happen. hopefully it's caught before it reaches the customer and the new hire gets a "coaching opportunity."
btw, i'll also send it back if it's way too heavy for a cappuccino. they are supposed to be mostly foam.