02-09-2017, 05:07 PM
One time on a Comcast call, I heard the employee put his hand over the phone and tell the others, "This guy thinks he is going to get rid of the Gateway Fee." I heard laughter and the employee tried to recompose and tell me he would get the fee removed. I had to call 2 more times in subsequent months to get the fee removed. Despited asking for it to be removed once and for all, it keeps showing up.
I hknow someone who got charged for an employee messing up the service while working on a neighbors line. They wanted to charge $150. When he called and wasted 2 hours on the phone they told him it was reasonable that he pay half. It took another hour and a threat of a lawsuit to a manager to resolve the issue.
WATCH YOUR COMAST BILL
I wish I had a reasonable alternative but there isn't one.
I hknow someone who got charged for an employee messing up the service while working on a neighbors line. They wanted to charge $150. When he called and wasted 2 hours on the phone they told him it was reasonable that he pay half. It took another hour and a threat of a lawsuit to a manager to resolve the issue.
WATCH YOUR COMAST BILL
I wish I had a reasonable alternative but there isn't one.