05-30-2017, 09:07 PM
apple tech support are generally, remote employees scattered all over the country working from home. they do receive a level of training - but a lot of 'real' learning comes from helping actual customers.
as apple consumers, we expect a higher level of service. but just like anywhere else, you're going to get both seasoned experts as well as people new to the job. also, an iOS tech would receive different training from a mac OS tech.
as apple consumers, we expect a higher level of service. but just like anywhere else, you're going to get both seasoned experts as well as people new to the job. also, an iOS tech would receive different training from a mac OS tech.