08-26-2017, 02:34 AM
Thanks for mentioning us. It's been a wild day and a half!
We had so many people checking out our website and buying CCC that our server could hardly handle it. We increased capacity and everything was great - for like 20 minutes.
(We work with an outside reseller partner to actually sell our software and process all our payments, but in the end that sales and license info has to reach our servers. This will be important info in a moment.)
When our server was reliably back up, our reseller partner had so many backlogged licenses that our server's firewall actually blocked all incoming sales notifications (thinking it was being attacked) and we had to spend hours trying to determine why it was happening and then what IP addresses to whitelist. Once that was done, we had to manually resend each notification. At one point, our 11 yr old son was helping click "retry" links over and over. It's all good, we paid him $5 for his hour of clicking. :-)
Anyway, we're caught up now and everything is working, but apologies to anyone that was caught up in that hot mess! Oh, and if you have any CCC 5 questions, let me know.
Sarah
We had so many people checking out our website and buying CCC that our server could hardly handle it. We increased capacity and everything was great - for like 20 minutes.
(We work with an outside reseller partner to actually sell our software and process all our payments, but in the end that sales and license info has to reach our servers. This will be important info in a moment.)
When our server was reliably back up, our reseller partner had so many backlogged licenses that our server's firewall actually blocked all incoming sales notifications (thinking it was being attacked) and we had to spend hours trying to determine why it was happening and then what IP addresses to whitelist. Once that was done, we had to manually resend each notification. At one point, our 11 yr old son was helping click "retry" links over and over. It's all good, we paid him $5 for his hour of clicking. :-)
Anyway, we're caught up now and everything is working, but apologies to anyone that was caught up in that hot mess! Oh, and if you have any CCC 5 questions, let me know.
Sarah