How to deal with eBay order lost by USPS??

[celliott]

I did just now open the case with eBay. Waiting on a response from the seller. I previously asked him to send me a replacement. He said he doesn't do that. So today as I opened the case I asked for a refund. I'm now on the clock with eBay. We'll see.

Thanks for the responses. I didn't think I was being unreasonable, just had never opened a case with eBay before and I've been on there since 1999.