07-22-2019, 07:43 PM
I won't rent from Enterprise ever again. First, after renting a black hatchback for 2 days when I returned it they tell me they are charging me $800 for the 2 inch scratch on the rear bumper. But it's black paint scratched revealing black plastic. And no way it happened while I had the car. I drove it home, didm;t hit anything, drove it to work, where I have a 4000 sq ft parking lot for just me. Drove it back home and back to them the next day. Finally the girl that I rented it from says "that scratch has been there for a while"
Second, one of their renters bought the full coverage from Enterprise. And while backing down my street, besides to use my driveway to back in to turn around. Drove into the side of my parked car.
Enterprise agrees to accept responsibility but refuses the dealer estimate of $3400 to fix it. (Rear fender, rear bumper, passenger door, drivers door all damaged.) They send out someone who says it will cost $1400. Skips over a dozen parts and they want to pay for 4 hour son body work when the shop I took it too tells me the book time is 22 hrs.
We ended up in court where Enterprise paid the now $3600 in repairs and another $2k in diminished value. All the while I am driving one of their rentals cars that they provided.
Because it took 14 days to get approval to start work, and a few parts on back order, and thanksgiving weekend, I had their rental car for 34 days. I then start getting calls from the Enterprise location to pay for 4 days rental that RAS (Enterprised insurance division) only paid for 30 days.
rant over
Second, one of their renters bought the full coverage from Enterprise. And while backing down my street, besides to use my driveway to back in to turn around. Drove into the side of my parked car.
Enterprise agrees to accept responsibility but refuses the dealer estimate of $3400 to fix it. (Rear fender, rear bumper, passenger door, drivers door all damaged.) They send out someone who says it will cost $1400. Skips over a dozen parts and they want to pay for 4 hour son body work when the shop I took it too tells me the book time is 22 hrs.
We ended up in court where Enterprise paid the now $3600 in repairs and another $2k in diminished value. All the while I am driving one of their rentals cars that they provided.
Because it took 14 days to get approval to start work, and a few parts on back order, and thanksgiving weekend, I had their rental car for 34 days. I then start getting calls from the Enterprise location to pay for 4 days rental that RAS (Enterprised insurance division) only paid for 30 days.
rant over