04-25-2020, 02:50 AM
deckeda wrote:
Alrighty ... so would them correcting that then properly make it appear to Microsoft that she no longer has a work-school-business account?
It should, but you need someone competent doing the admin.
Option #2 is for her to replace her Microsoft ID for her personal 365 subscription. I'm not 100% certain that this will work when the primary has been taken by an institution like this, but in the past I've been able to change the email address associated with Office licenses by adding a second email address in the account settings and after verifying it I was then able to make it the primary email address. Then deleted the old primary address.