07-15-2020, 08:17 PM
Neither my wife's iPhone 7 nor my iPhone 7Plus serial number worked.
History repeating itself? Are you sure you entered SN, and not IMEI#? I copied "Serial #" off of our old iP6 trade in form for new 2019 iP Xr, and it turned out to be the IMEI#.... had to sleuth real SN from AAPL based on IMEI#.... which then worked. Good luck.
Got same message for spousal unit's corporate iP7+, and currently waiting for response to inquiry regarding same. Phone is registered under spousal unit's Apple ID, but I'm guessing there may be a technical ownership question? Also, It does have a funky SN compared to all others I've seen, so that may already be accounted for in their database?
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History repeating itself? Are you sure you entered SN, and not IMEI#? I copied "Serial #" off of our old iP6 trade in form for new 2019 iP Xr, and it turned out to be the IMEI#.... had to sleuth real SN from AAPL based on IMEI#.... which then worked. Good luck.
Got same message for spousal unit's corporate iP7+, and currently waiting for response to inquiry regarding same. Phone is registered under spousal unit's Apple ID, but I'm guessing there may be a technical ownership question? Also, It does have a funky SN compared to all others I've seen, so that may already be accounted for in their database?
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