02-27-2023, 07:43 PM
ztirffritz wrote:
My guess is that they reached a low-level employee who is only empowered to enable the service by providing payment information. If they'd reached a supervisor or manager they probably could have flipped the switch more easily. The front-line employees are not entrusted with that kind of power.
Heck, I'm sure this is it. Perhaps none of them can just flip the switch. Managers are just people who have to do more for nothing nowadays, especially in companies that provide support like that (I guarantee they don't work for VW). Nobody wants to do that. Why would they let a contracted company do much more than receive payments?