01-12-2006, 01:29 AM
Microman,
You can try to get Comcast to lower your bill but it doesn't seem like you can play a speed issue card. I haven't tried this personally but people have reported some success by telling Comcast that they have recieved an offer from Verizon, SBC, etc for DSL service for $19.95/month for a year and that you'd like to cancel you cable internet next month. They will hopefully offer a price adjustment as part of a 1-time retention program to keep your business. Of course, YMMV.
The key is to mention to competitor's offer (and even that you've called to accept) and to cancel effective next month. The next month reason is two-fold: on the surface, it's to give them time to install the DSL but really it's so that if they don't bite, you can cancel the cancel order before the effective date.
You can try to get Comcast to lower your bill but it doesn't seem like you can play a speed issue card. I haven't tried this personally but people have reported some success by telling Comcast that they have recieved an offer from Verizon, SBC, etc for DSL service for $19.95/month for a year and that you'd like to cancel you cable internet next month. They will hopefully offer a price adjustment as part of a 1-time retention program to keep your business. Of course, YMMV.
The key is to mention to competitor's offer (and even that you've called to accept) and to cancel effective next month. The next month reason is two-fold: on the surface, it's to give them time to install the DSL but really it's so that if they don't bite, you can cancel the cancel order before the effective date.