07-25-2006, 01:00 AM
[quote chas_m]I think it's a VERY poor idea to judge an entire chain from one video. All that video proves is that THAT STORE isn't ethical.
I've been to two JLs in my area -- one which did a TERRIBLE job, one which did an EXCELLENT job.
My advice is to a) learn to do this yourself and then b) find a good place (could be JL or some competitor) that you can check on their work if need be. Oil changes ain't rocket science, it shouldn't be hard to get it right.
I agree 100%.
I managed a local Jiffy Lube between '95 and '97. If the employees adhere to company policies and procedures 100% each and every time, there will be no surprises for anyone involved. yes, we had a few "oops!" and an "Oh, Sh*t!' once or twice. But not even watching that video, I can tell you that anyone involved no longer works for Jiffy Lube. They don't tolerate violating company policy a tiny bit.
I actually talked a lawyer out of suing Jiffy Lube because his car had to be towed to a dealer when it wouldn't prime after an oil change. So many people have a negative expectation going into a place like that, that the employees have to try even harder just to come out looking competent, much less like a pro. Not everyone working in a shop like that is an idiot, or dishonest.
I left to start up full time as a pro photographer, and that store went down the toilet after they brought in someone from outside to manage it. A former Taco Bell manager, no less! Because, let's face it, someone who ran a Taco Bell must be an expert at oil-based products, and their proper dispensing to customers! He got no respect from my crew, as he hadn't done anything to earn or keep their trust and respect. A managers badge is worthless, unless there is a decent boss wearing it.
I've been to two JLs in my area -- one which did a TERRIBLE job, one which did an EXCELLENT job.
My advice is to a) learn to do this yourself and then b) find a good place (could be JL or some competitor) that you can check on their work if need be. Oil changes ain't rocket science, it shouldn't be hard to get it right.
I agree 100%.
I managed a local Jiffy Lube between '95 and '97. If the employees adhere to company policies and procedures 100% each and every time, there will be no surprises for anyone involved. yes, we had a few "oops!" and an "Oh, Sh*t!' once or twice. But not even watching that video, I can tell you that anyone involved no longer works for Jiffy Lube. They don't tolerate violating company policy a tiny bit.
I actually talked a lawyer out of suing Jiffy Lube because his car had to be towed to a dealer when it wouldn't prime after an oil change. So many people have a negative expectation going into a place like that, that the employees have to try even harder just to come out looking competent, much less like a pro. Not everyone working in a shop like that is an idiot, or dishonest.
I left to start up full time as a pro photographer, and that store went down the toilet after they brought in someone from outside to manage it. A former Taco Bell manager, no less! Because, let's face it, someone who ran a Taco Bell must be an expert at oil-based products, and their proper dispensing to customers! He got no respect from my crew, as he hadn't done anything to earn or keep their trust and respect. A managers badge is worthless, unless there is a decent boss wearing it.