08-21-2006, 04:48 PM
In 2 or 3 years I have been a member, two DVDs failed to make it to Netflix. All you have to do is have the account holder log onto his account and tell them it apparently got lost in the mail. They have a dialog for doing this on ling. They will forgive the loss of a couple since it could very well be the fault of the USPS, but the reserve the right to terminate the account if it appears to be a habit. I don't know if they eventually charge or not when the member terminates his account.