08-25-2006, 07:48 PM
[quote $tevie]I am disgruntled that the recall web site doesn't work.
But honestly, I don't think it makes sense to get your knickers in a knot that Apple can't magically replace the battery as fast as you would like.
I'm more upset that they can't get the web site to work. It's not rocket science.
Yeah, crap happens. But to have a laptop sitting on a desk, not able to be carried around, for 6 weeks....again, would you settle for your car being out of comission for 6 weeks?
Not quite--but how long HAVE they known about this? How long have the customers already been in said "ignorant bliss"? At what point in the cycle did they announce the problem?
And are the batteries available or nearly available? To what degree is the fulfilment method the chokehold, if any? If it is, could Apple have removed the chokehold or lessened its impact by involving the retail stores?
But honestly, I don't think it makes sense to get your knickers in a knot that Apple can't magically replace the battery as fast as you would like.
I'm more upset that they can't get the web site to work. It's not rocket science.
Yeah, crap happens. But to have a laptop sitting on a desk, not able to be carried around, for 6 weeks....again, would you settle for your car being out of comission for 6 weeks?
It is beginning to sound like you think that Apple should have gotten enough batteries in place and THEN announced the recall. So that instead of waiting 4 to 6 weeks for the replacement, you could have used the battery for an additional 4 to 6 weeks in ignorant bliss. Which would certainly be the option I would have chosen, knowing how much people like to bitch. Damn the morality of it. :-D
Not quite--but how long HAVE they known about this? How long have the customers already been in said "ignorant bliss"? At what point in the cycle did they announce the problem?
And are the batteries available or nearly available? To what degree is the fulfilment method the chokehold, if any? If it is, could Apple have removed the chokehold or lessened its impact by involving the retail stores?