08-26-2006, 02:05 PM
1. Rebuild the database. Do this by holding down the Option key during startup.
2. Be sure that your Hotmail account (or accounts) is in your address book. Either add it to your existing Contact for yourself, or add another one, just for this email account.
2. If that doesn't work, the fastest way to test the problem is to create a second, new Identity. To do this, shut down all other Office apps, including the Office Notifications. Then go to the menu: Entourage: Switch Identity, and hit New in the resultant window. It'll try to give you a wizard of sorts, just cancel all that and quickly just add your Hotmail address (and perhaps one other), and then send yourself some test emails. If the Hotmail emails don't end up in the trash, you either have a corrupted database, or as MacMagus pointed out, there's something doing on with your Rules. Rules are pretty easy to get twisted up.
2. Be sure that your Hotmail account (or accounts) is in your address book. Either add it to your existing Contact for yourself, or add another one, just for this email account.
2. If that doesn't work, the fastest way to test the problem is to create a second, new Identity. To do this, shut down all other Office apps, including the Office Notifications. Then go to the menu: Entourage: Switch Identity, and hit New in the resultant window. It'll try to give you a wizard of sorts, just cancel all that and quickly just add your Hotmail address (and perhaps one other), and then send yourself some test emails. If the Hotmail emails don't end up in the trash, you either have a corrupted database, or as MacMagus pointed out, there's something doing on with your Rules. Rules are pretty easy to get twisted up.