09-29-2006, 06:58 PM
Nope. Email can't be relied upon and is often used to evade responsibility.
For any important communication with a client or within the office, we have a web-based system we used to project management which keeps a log of all correspondence and it's the responsibility of each project member to check it (though it does email them when something gets posted, but they know that's just a luxury and they still need to check it in case they don't get the email.)
I did have one person who requested that I always reply back when I got emails from him. So I setup an auto-responder to do that. It annoyed him because he got so many responses and it was always the same. He didn't think it was considerate for me to not manually respond to each one. I don't think it's considerate for someone to expect that I reply to each one of their emails manually to tell them I got it.
For any important communication with a client or within the office, we have a web-based system we used to project management which keeps a log of all correspondence and it's the responsibility of each project member to check it (though it does email them when something gets posted, but they know that's just a luxury and they still need to check it in case they don't get the email.)
I did have one person who requested that I always reply back when I got emails from him. So I setup an auto-responder to do that. It annoyed him because he got so many responses and it was always the same. He didn't think it was considerate for me to not manually respond to each one. I don't think it's considerate for someone to expect that I reply to each one of their emails manually to tell them I got it.