12-21-2006, 01:22 AM
Carm: #1. I ordered it because they answered my question which was: "do you have a card that won't cause the wake from sleep problem" with: "this is the card you need to get" or words to that effect.
#2. Seems fair that they pay for their mistake! But hey, I was just asking if thats being unreasonable. Apparently you think it is (See note below) and I thank you for expressing your opinion.
#3. Larry, or someone posting under his name responded here: http://forums.macresource.com/read/1/216671 at 9:11pm last night. You do the math.
Note: Last week my daughter ordered a Christmas Wreath for her mother and I from L.L. Bean. It arrived slightly damaged. My wife called LL Bean and informed them of the condition. They insisted on sending a replacement which arrived the next day. My wife asked about returning the damaged wreath - they responded: keep it, throw it away, or do what you want with it. - Now that's Customer Service. And in the face of such service - it doesn't seem to me that OWC sucking it up and refunding the shipping would be off the charts. But then there's "customer service" and there's Customer Service.
MAVIC: Thanks for the moral support.
Again, I appreciate the responses. I've resigned myself to "chalking it up" to the great learning curve we're all living.
Merry Christmas to all - you too, Larry!
RonT
#2. Seems fair that they pay for their mistake! But hey, I was just asking if thats being unreasonable. Apparently you think it is (See note below) and I thank you for expressing your opinion.
#3. Larry, or someone posting under his name responded here: http://forums.macresource.com/read/1/216671 at 9:11pm last night. You do the math.
Note: Last week my daughter ordered a Christmas Wreath for her mother and I from L.L. Bean. It arrived slightly damaged. My wife called LL Bean and informed them of the condition. They insisted on sending a replacement which arrived the next day. My wife asked about returning the damaged wreath - they responded: keep it, throw it away, or do what you want with it. - Now that's Customer Service. And in the face of such service - it doesn't seem to me that OWC sucking it up and refunding the shipping would be off the charts. But then there's "customer service" and there's Customer Service.
MAVIC: Thanks for the moral support.
Again, I appreciate the responses. I've resigned myself to "chalking it up" to the great learning curve we're all living.
Merry Christmas to all - you too, Larry!
RonT