04-16-2007, 08:08 PM
Greg,
The reality is they broke the button. however, it is too late for you to do anything about it. The issue isn't that they broke it. You know it. Unfortunately, you needed to point out the broken button before you took it home with you. At that point, they would've been vastly more likely to admit their error and do something for you in return, i.e. free cleaning, replace the button, etc.
Since you took the shirt home and then contacted the cleaners about the damage, they have no choice but to deny breaking it. They have no way of knowing what happened to the shirt after it left their premises. Did you break the button? Was it cleaned elsewhere and broken by a different establishment? All of these things come into play and would definitely be valid reasons for the cleaners to deny breaking the button and/or refuse to repair/replace it.
If I was the owner of the cleaners, I'd likely question who damaged the buttons but still refund the cost of cleaning or a replacement button for the purposes of goodwill. It'd be a different matter entirely if the item in question was great in value and the custoemr demanded it be repaired and/or replaced.
Robert
The reality is they broke the button. however, it is too late for you to do anything about it. The issue isn't that they broke it. You know it. Unfortunately, you needed to point out the broken button before you took it home with you. At that point, they would've been vastly more likely to admit their error and do something for you in return, i.e. free cleaning, replace the button, etc.
Since you took the shirt home and then contacted the cleaners about the damage, they have no choice but to deny breaking it. They have no way of knowing what happened to the shirt after it left their premises. Did you break the button? Was it cleaned elsewhere and broken by a different establishment? All of these things come into play and would definitely be valid reasons for the cleaners to deny breaking the button and/or refuse to repair/replace it.
If I was the owner of the cleaners, I'd likely question who damaged the buttons but still refund the cost of cleaning or a replacement button for the purposes of goodwill. It'd be a different matter entirely if the item in question was great in value and the custoemr demanded it be repaired and/or replaced.
Robert