04-16-2007, 08:22 PM
If in fact it looks to me like the shirt was pressed with the button(s) on, then I'd write off the $2.
This would be especially true if I knew that:
a) We are aware of other customer complaints of broken buttons
b) I had to hire my wife's stupid cousin because his family disowned him
c) I've known this customer for awhile now and this is the first time he'e complained
d) He's not a jerk like some of the people I have to deal with dailiy
e) He may not be big customer but he's a good customer
f) "always" mean being perfect, and am I?
As a customer it's much easier for *me* to remember if I took it somewhere else or pressed at home, damaging the button. Knowing that *not* to be the case, I'd go somewhere else from now on, regardless if the business man relents.
This would be especially true if I knew that:
a) We are aware of other customer complaints of broken buttons
b) I had to hire my wife's stupid cousin because his family disowned him
c) I've known this customer for awhile now and this is the first time he'e complained
d) He's not a jerk like some of the people I have to deal with dailiy
e) He may not be big customer but he's a good customer
f) "always" mean being perfect, and am I?
As a customer it's much easier for *me* to remember if I took it somewhere else or pressed at home, damaging the button. Knowing that *not* to be the case, I'd go somewhere else from now on, regardless if the business man relents.