Customer Service quiz!

[Jack D.]

Another option to think about is how many negative comments does this customer make to his friends (like us here on the forum) that ultimately lead to new business/customers shying away from a potentially shoddy dry cleaner? Or would the establishment rather pay $2 for a satisfied customer that tells his friends how he pointed out a problem with his order and the "man" was polite, apologetic and so proud of his work that he went out of his way to make things right by refunding that $2 that doesn't buy squat these days? Well it does buy a bad reputation but you can't really put a price on that.

I say keep the customer happy and eat the $2. When I had my shop I got referals for my good service ALL the time. People shop where they feel comfortable and wanted.