05-15-2007, 05:48 PM
[quote RAMd®d]
When you tell him the second RAM slot is not recognized, it will be pretty obvious that you've been inside. Just don't look guilty.
Well, yes... if he or she is really on the ball. If you simply offer that "it seems strange that Apple reports this model as shipping with TWO 256 MB chips, and yet it reports only One 512MB chip" You need to know which it is since you plan on getting more memory at some point.
They might simply say, "Yeah well, it was sold with 512MB and it shows 512MB... not my problem." Or, a more helpful and curious "genius" might agree to have a look.
Worse case scenario, say you noticed the discrepancy, popped the cover to check, saw the second chip, and decided to give them a call since something didn't seem right.
This is a stinker of a problem... and I've run in to similar ones before. The problem is that there is a defect in the original shipped product which does not become readily evident until the end user makes changes that could in and of themselves be construed as non-typical end-user upgrades.
A similar example was a client that purchased a refurb iMac G4 and left it with the default RAM until after his one year warranty ran out. Then added more RAM and discovered the BAD end-user accessible RAM slot. Not covered. Not detectable until more RAM was added. Apple said it was probably bad RAM chips (3 different ones tried), and ultimately said tough luck... should have gotten extended warranty or "found" the problem earlier in the original warranty period. Very frustrating, since every indication was that the problem had been there since the beginning.
This problem falls in the same grey area. You wouldn't normally find the flaw unless you were poking around to begin with.
When you tell him the second RAM slot is not recognized, it will be pretty obvious that you've been inside. Just don't look guilty.
Well, yes... if he or she is really on the ball. If you simply offer that "it seems strange that Apple reports this model as shipping with TWO 256 MB chips, and yet it reports only One 512MB chip" You need to know which it is since you plan on getting more memory at some point.
They might simply say, "Yeah well, it was sold with 512MB and it shows 512MB... not my problem." Or, a more helpful and curious "genius" might agree to have a look.
Worse case scenario, say you noticed the discrepancy, popped the cover to check, saw the second chip, and decided to give them a call since something didn't seem right.
This is a stinker of a problem... and I've run in to similar ones before. The problem is that there is a defect in the original shipped product which does not become readily evident until the end user makes changes that could in and of themselves be construed as non-typical end-user upgrades.
A similar example was a client that purchased a refurb iMac G4 and left it with the default RAM until after his one year warranty ran out. Then added more RAM and discovered the BAD end-user accessible RAM slot. Not covered. Not detectable until more RAM was added. Apple said it was probably bad RAM chips (3 different ones tried), and ultimately said tough luck... should have gotten extended warranty or "found" the problem earlier in the original warranty period. Very frustrating, since every indication was that the problem had been there since the beginning.
This problem falls in the same grey area. You wouldn't normally find the flaw unless you were poking around to begin with.