06-27-2007, 09:58 PM
You talked to the wrong person. You don't need a salesman. Call Cingular/AT&T and ask (repeatedly if necessary) to speak to a retention specialist.
Cingular/AT&T does more to retain customers than any other major cellular provider. I know this from experience as I am the inevitable go-between when my friends need new cell phones and I am familiar with the painful dances that all the other companies make their customers go through.
Just figure out what you want from them before you call (which phone and which plan at what price) to save both you and the retention specialist some trouble.
Cingular/AT&T does more to retain customers than any other major cellular provider. I know this from experience as I am the inevitable go-between when my friends need new cell phones and I am familiar with the painful dances that all the other companies make their customers go through.
Just figure out what you want from them before you call (which phone and which plan at what price) to save both you and the retention specialist some trouble.