11-28-2007, 05:16 AM
[quote h'][quote M A V I C]I don't think it's your position to say anything. It's up to the store employees to manage the actions of their customers.
I have mixed feelings about this. My older neighbors (most gone now) liked to talk about how the neighborhood used to be-- all parents would speak up if they saw any kids doing something they shouldn't-- "it takes a village" in action. This was predominantly a polish neighborhood before it turned mexican through the 70s and 80s.
We need to get back to that. We've become paranoid and isolative, not to mention consumerist and litigative as a culture.
In a non-business setting, I think someone should say something. But in a business setting, the employees are in charge. If they choose to allow such behavior, it's up to them.
A friend of mine got back from a recent trip to disneyland and told me how much it has gone downhill. People constantly cut lines and the employees do nothing about it. If people bring it up to the people cutting, they pretend they don't understand. Apparently that type of behavior is the status quo in the magic kingdom. Walt is probably turning in his grave, but the current powers that be are making the choice to not provide a good experience for everyone.
It's the responsibility of a business owner to lead employees to create the type of experience for customers that the business owner wants. If the employees are not solving such issues for the customers, then the owner should reap the fruits of his labor - lost business (at least from customers like yourself.)
I have mixed feelings about this. My older neighbors (most gone now) liked to talk about how the neighborhood used to be-- all parents would speak up if they saw any kids doing something they shouldn't-- "it takes a village" in action. This was predominantly a polish neighborhood before it turned mexican through the 70s and 80s.
We need to get back to that. We've become paranoid and isolative, not to mention consumerist and litigative as a culture.
In a non-business setting, I think someone should say something. But in a business setting, the employees are in charge. If they choose to allow such behavior, it's up to them.
A friend of mine got back from a recent trip to disneyland and told me how much it has gone downhill. People constantly cut lines and the employees do nothing about it. If people bring it up to the people cutting, they pretend they don't understand. Apparently that type of behavior is the status quo in the magic kingdom. Walt is probably turning in his grave, but the current powers that be are making the choice to not provide a good experience for everyone.
It's the responsibility of a business owner to lead employees to create the type of experience for customers that the business owner wants. If the employees are not solving such issues for the customers, then the owner should reap the fruits of his labor - lost business (at least from customers like yourself.)