01-12-2008, 01:52 PM
"extra mile"
So everyone expect a vendor to go the "extra mile", but when a vendor I deal with has bad customer service, long lead time for repairs, crappy products, and then they send me a "revised quote" for 56 cents more, I got mostly negative feedback. Yes, I expected that vendor to go the extra mile, in this case that mile was cheap (50 cents). and I spend 20k/year with them.
You guys here expect a vendor to ship a product faster, accept return after 30 days, etc, while you spend way way below 20k/year with OWC.
now was I being unreasonable in that post?
http://forums.macresource.com/read/1/415676
So everyone expect a vendor to go the "extra mile", but when a vendor I deal with has bad customer service, long lead time for repairs, crappy products, and then they send me a "revised quote" for 56 cents more, I got mostly negative feedback. Yes, I expected that vendor to go the extra mile, in this case that mile was cheap (50 cents). and I spend 20k/year with them.
You guys here expect a vendor to ship a product faster, accept return after 30 days, etc, while you spend way way below 20k/year with OWC.
now was I being unreasonable in that post?
http://forums.macresource.com/read/1/415676