12-18-2008, 11:47 PM
I am in the process of moving a client to a larger office space, and am working with several vendors to buy hardware (2 servers, 5 workstations, various accessories) and furniture (a few desks, chairs and waiting room things). Last week I ordered an external hard drive that was delivered to the wrong address (not my error) and was returned to them. I get a call an hour ago with the company that said there would be a 15% restocking fee, and that was policy they could not change (this would amount to a total of $22.50).
I calmly explained to them that I would be placing more orders this week that would be > $5,000 but they would not budge. I said that this would effect future buying decisions from them, but they still said that they will charge this amount. This may be a VERY, VERY expensive decision on their part.
It NEVER ceases to amaze me that companies, when dealing with someone who is often the main decision maker for companies that make these decisions, don't waive small fees to keep the customer happy.
BTW, the vendor is NOT OWC.
I calmly explained to them that I would be placing more orders this week that would be > $5,000 but they would not budge. I said that this would effect future buying decisions from them, but they still said that they will charge this amount. This may be a VERY, VERY expensive decision on their part.
It NEVER ceases to amaze me that companies, when dealing with someone who is often the main decision maker for companies that make these decisions, don't waive small fees to keep the customer happy.
BTW, the vendor is NOT OWC.