Time to call Apple on new iMac slowness?

[jdc]

dude -- something is horribly wrong -- and i would be pissed at you too

you should have reinstalled immediately

i would do 2 of the suggestions here

1) try a new user -- see how long it takes to start them

2) reinstall CS2 -- no, it wont break her project -- but it will delete her preferences -- which may be none -- like saved Document Preset or custom PDF presets -- but it sounds like if her project is almost done, neither of those will affect her (if she even uses them, since 99% of ID users dont)

you should have posted a long time ago

and calling apple wont help, they wont diagnose an adobe issue

that mac should be fine with CS 2 -- not as fast as CS 3, but still plenty fast