06-03-2008, 06:38 PM
"by the time I need customer service, it often means there's difficult problem. "
That's a telling point. Many of us on this forum (and other mac aficianados) act as our own "Geniuses". Why ? Because we have to.
But when we get to the Apple Store, we find that the Geniuses tend to assume that we're the lowest common denominator and run the script.
I usually short circuit that by bringing a list of everything I've already done. The guys at the local store are used to me by now, so I walk in, plunk the whatever down, and read off the list. By the time I get to the comment "I did the angry broken computer dance" part they know I know my stuff, laugh, and get down to the heavy duty analysis.
I do agree that the whole reservation thing is foolish, and if you're in stream you should have been able to go back up, wave, and be taken care of ASAP.
That's a telling point. Many of us on this forum (and other mac aficianados) act as our own "Geniuses". Why ? Because we have to.
But when we get to the Apple Store, we find that the Geniuses tend to assume that we're the lowest common denominator and run the script.
I usually short circuit that by bringing a list of everything I've already done. The guys at the local store are used to me by now, so I walk in, plunk the whatever down, and read off the list. By the time I get to the comment "I did the angry broken computer dance" part they know I know my stuff, laugh, and get down to the heavy duty analysis.
I do agree that the whole reservation thing is foolish, and if you're in stream you should have been able to go back up, wave, and be taken care of ASAP.