06-03-2008, 07:01 PM
I've had only unfavorable experiences at the Genius bar. I carried my dual G5 in for testing, as it had intermittent kernel panics. Twice (that's x 2) I brought it in, left it overnight, went back, took it home and had the same problem. It was only on the third time that they ran the "extended" test and found the faulty processor, which they replaced. My arms ache just thinking about that experience. And it was a relatively new G5 at the time.
Nowadays, with my laptop, I only use the mail service. When they ask if there is an apple store nearby, I tell them I don't have a car (which is true). I've only had excellent experiences with Applecare this way.
Your experience sounds very frustrating. If you had the time, I would have recommended just sending it in... But since you needed it right away, it sounds like you were stuck.
Nowadays, with my laptop, I only use the mail service. When they ask if there is an apple store nearby, I tell them I don't have a car (which is true). I've only had excellent experiences with Applecare this way.
Your experience sounds very frustrating. If you had the time, I would have recommended just sending it in... But since you needed it right away, it sounds like you were stuck.