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Disappointing experience at the Genius Bar
#5
M A V I C,

1. which MacBook Pro is it?
2. do you recall installing the Apple Firmware update for the optical drive anytime in the last 12 months or so?

I have a MacBook that had a similar problem. A 2.33 GHz MBP from late 2006. This happened about 15 months ago, this issue. I did a little research and learned that one of Apple's optical drive Firmware Updates caused irreversible problems. Apple had immediately withdrawn--without explanation or apology---that firmware from their website, only a few days later. It was strange, seeing the discussion threads. Many users had no problem, but a sizable number did. Lot of discussions, trying to figure out what happened, while Apple was silent.

In some cases, the optical drive stopped working altogether. It's one of those odd rare cases where Apple's official Firmware Update rendered the drive inoperable, permanently crippled. And as it turned out, there was no Firmware fix, no software or firmware solution. The only solution is to actually remove the optical drive and replace it with a new one. Which Apple quietly did for customers who had malfunctioning optical drives.

I was one of those customers. By the time I arrived at the Genius Bar, I was informed enough about the problem to lead the Genius on hand toward that conclusion. Which he confirmed by testing my drive, and seeing what I did. It didn't work. My optical drive had to be completely replaced, which they promptly and happily did. There was no charge.

I don't know if that's the case with your drive, but if you haven't come across those reports, I thought it'd be worth mentioning.
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Re: Disappointing experience at the Genius Bar - by guitarist - 06-03-2008, 07:01 PM

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