Disappointing experience at the Genius Bar

[M A V I C]

[quote guitarist]M A V I C,

1. which MacBook Pro is it? Last gen of the 2.33 C2D.

2. do you recall installing the Apple Firmware update for the optical drive anytime in the last 12 months or so?

Possibly, but I don't really remember. I tend to update fairly quickly after an update comes out.

Thanks for the info on the firmware thing, hopefully the tech figures this one out.