10-02-2008, 08:37 PM
I've been through it twice as a seller and prevailed both times.
I am always very meticulous with my auction listings, providing detailed descriptions and pictures, including noting any flaws. I also have very clear terms stated in my auctions regarding conditions for returns if available etc...
I keep all email correspondence with buyers.
The biggest problem I see with the system is that you are very limited in space for your reply's to PayPal, IIRC it's 500 words, so you need to be succinct.
Of course my winning the dispute didn't keep one of the buyers from leaving me a negative feedback which eBay refuses to remove because it "does not meet any of the specified criteria for removal".
I am always very meticulous with my auction listings, providing detailed descriptions and pictures, including noting any flaws. I also have very clear terms stated in my auctions regarding conditions for returns if available etc...
I keep all email correspondence with buyers.
The biggest problem I see with the system is that you are very limited in space for your reply's to PayPal, IIRC it's 500 words, so you need to be succinct.
Of course my winning the dispute didn't keep one of the buyers from leaving me a negative feedback which eBay refuses to remove because it "does not meet any of the specified criteria for removal".