08-19-2009, 01:41 PM
This is a follow-up from this thread:
http://forums.macresource.com/read.php?1...msg-776681
At this point my friend has been to the A.S. "genius" and also visited an authorized repair center about his MBP and the corrosion issue. Apple won't budge and the repair is $1,300, nobody can say how the corrosion got there and are just passing the blame along to him. He was told last Tuesday that his case was escalated to an engineer who was emailed pics of the corrosion spot for analysis. To date, he has had no reply. As stated before, none of the liquid sensors show any signs and the corrosion spot is barely the size of a thumbprint. The only thing it affects is both of the USB ports. Everything else works fine. From the looks of it, the only way any liquid could have gotten in there is directly from the USB ports themselves - which I think would be very tough to do under normal circumstances.
Obviously, he is less than happy with Apple's attitude. Put yourself in his shoes; a long time PC user, at long last buying his first mac - an expensive MBP and also buys the extended Applecare protection plan. He's heard me and others sing praise for Apple's products and their support. For his first 3 months of ownership he's really enjoying everything and really sees the beauty of the Mac. Then this...
I realize Apple has to protect itself from idiots spilling god-knows-what down a computer. That I completely understand. However, none of the liquid sensors were tripped, no residue of any kind from any kind of pop, coffee etc. Just a spot on the MOBO that oddly looks like a thumbprint. Hell, maybe someone assembling the damn thing had a wet or sweaty finger that touched that spot. I don't know - Apple doesn't either, yet they are taking the stance that he did something wrong and its his fault. I know him personally and to say that he is "anal" about his stuff would be an understatement. Sadly, I feel they are really doing a disservice to him being so stubborn about his case. He told me last night he will be turning this in on his home insurance and will likely never again own another Apple computer.
http://forums.macresource.com/read.php?1...msg-776681
At this point my friend has been to the A.S. "genius" and also visited an authorized repair center about his MBP and the corrosion issue. Apple won't budge and the repair is $1,300, nobody can say how the corrosion got there and are just passing the blame along to him. He was told last Tuesday that his case was escalated to an engineer who was emailed pics of the corrosion spot for analysis. To date, he has had no reply. As stated before, none of the liquid sensors show any signs and the corrosion spot is barely the size of a thumbprint. The only thing it affects is both of the USB ports. Everything else works fine. From the looks of it, the only way any liquid could have gotten in there is directly from the USB ports themselves - which I think would be very tough to do under normal circumstances.
Obviously, he is less than happy with Apple's attitude. Put yourself in his shoes; a long time PC user, at long last buying his first mac - an expensive MBP and also buys the extended Applecare protection plan. He's heard me and others sing praise for Apple's products and their support. For his first 3 months of ownership he's really enjoying everything and really sees the beauty of the Mac. Then this...
I realize Apple has to protect itself from idiots spilling god-knows-what down a computer. That I completely understand. However, none of the liquid sensors were tripped, no residue of any kind from any kind of pop, coffee etc. Just a spot on the MOBO that oddly looks like a thumbprint. Hell, maybe someone assembling the damn thing had a wet or sweaty finger that touched that spot. I don't know - Apple doesn't either, yet they are taking the stance that he did something wrong and its his fault. I know him personally and to say that he is "anal" about his stuff would be an understatement. Sadly, I feel they are really doing a disservice to him being so stubborn about his case. He told me last night he will be turning this in on his home insurance and will likely never again own another Apple computer.