09-23-2009, 08:47 PM
She changed account numbers because of some weird activity and they didn't tell her SHE was responsible for notifying companies drafting her account and depositing to it. Yes, she should have known, but at 78, she didn't. They told her something like, "We'll take care of it."
Also, I'm not sure if they even closed the account. If it was closed, you would think the drafts would simply be returned as "no account". So, it must have been still open for them to add the OD charges. They were supposed to close it.
She talked to a woman at the local bank who said they have to let the big bank in Alabama make the decision. Well, I think you know how that will go. If she threatens to leave, they will figure they'll never make $400 off of her checking account from now on and not refund the charges.
So, since she will never put up a fight, I need to know what I'll do when I have to walk in the local president's office and try to negotiate with him.
I know the final decision hasn't been made and I should wait, but I want to be resolved and not tend to fly off the handle when the bad news comes.
Also, I'm not sure if they even closed the account. If it was closed, you would think the drafts would simply be returned as "no account". So, it must have been still open for them to add the OD charges. They were supposed to close it.
She talked to a woman at the local bank who said they have to let the big bank in Alabama make the decision. Well, I think you know how that will go. If she threatens to leave, they will figure they'll never make $400 off of her checking account from now on and not refund the charges.
So, since she will never put up a fight, I need to know what I'll do when I have to walk in the local president's office and try to negotiate with him.
I know the final decision hasn't been made and I should wait, but I want to be resolved and not tend to fly off the handle when the bad news comes.