12-19-2008, 02:35 PM
First let me apologize for side-jacking the thread. I feel the OP's pain...here's something similar that happened to me...(just so you know you are NOT alone).
We USED to do @ $13,000 a year with Conway Trucking. We had a skid come in that was empty. I mean that literally. It was a 48" x 48" skid with a single piece of cardboard banded to it. It was supposed to have contained 2 sheets of 5/8" special grade Teflon ($1500 value). It was OBVIOUS that somewhere along the way the skid had been 'unbanded' or busted open then rebanded. The factory had their weight ticket showing it left their LTL dock weighing 175 pounds. The Trucking company had the weight ticket showing it left distro center (local) coming to us at 55 pounds. I mean, even Simon and Simon could have solved this in 10 mins. Conway fought tooth and nail and would not pay for the lost freight. They stated (over and over) that they had NO rebanding equipment at the distro center (which the truck drivers said was BS) and that it had left the factory empty. I even had the regional manager (Rich) stop by shipping to talk about it. He prissily (sp) said the 'company' policy was no rebanding is used and it must have been the factory who did it. I looked him right in the eye, with all the documents in my hand, and said "So...for a $1500 lost shipment you're going to lose my account?" Rich didn't know I was the owner (he just assumed I worked in shipping). He looked at me and said "Don't make me take this to your boss...I know you guys ship a lot and there isn't anyone who can do it cheaper". Needless to say that's when the other two employee's in shipping busted out laughing and walked off. Puzzled, Rich looked at me and using several 4 letter words I told him what he could do with his threats and that he WAS talking to the boss. That was 3 years ago and we have done $0 since (and found WAY better short haul carriers to replace them).
Stupidity is not market dependant...
Jay
We USED to do @ $13,000 a year with Conway Trucking. We had a skid come in that was empty. I mean that literally. It was a 48" x 48" skid with a single piece of cardboard banded to it. It was supposed to have contained 2 sheets of 5/8" special grade Teflon ($1500 value). It was OBVIOUS that somewhere along the way the skid had been 'unbanded' or busted open then rebanded. The factory had their weight ticket showing it left their LTL dock weighing 175 pounds. The Trucking company had the weight ticket showing it left distro center (local) coming to us at 55 pounds. I mean, even Simon and Simon could have solved this in 10 mins. Conway fought tooth and nail and would not pay for the lost freight. They stated (over and over) that they had NO rebanding equipment at the distro center (which the truck drivers said was BS) and that it had left the factory empty. I even had the regional manager (Rich) stop by shipping to talk about it. He prissily (sp) said the 'company' policy was no rebanding is used and it must have been the factory who did it. I looked him right in the eye, with all the documents in my hand, and said "So...for a $1500 lost shipment you're going to lose my account?" Rich didn't know I was the owner (he just assumed I worked in shipping). He looked at me and said "Don't make me take this to your boss...I know you guys ship a lot and there isn't anyone who can do it cheaper". Needless to say that's when the other two employee's in shipping busted out laughing and walked off. Puzzled, Rich looked at me and using several 4 letter words I told him what he could do with his threats and that he WAS talking to the boss. That was 3 years ago and we have done $0 since (and found WAY better short haul carriers to replace them).
Stupidity is not market dependant...
Jay