12-19-2008, 04:09 PM
It NEVER ceases to amaze me that companies, when dealing with someone who is often the main decision maker for companies that make these decisions, don't waive small fees to keep the customer happy.
It's one thing to waive fees to keep the customer happy, but it's quite another to waive fees because an error was not the customer's fault. That's just doing the Right Thing.
Shipped to the wrong address? How does that happen?
1) The customer supplied the wrong address
2) The person taking the order got it wrong
3) The carrier delivered it to the wrong address.
In the first case, the company at issue here no doubt has john's correct address on file since he is (for the time being?) a current and past customer. So item #1 should not be an issue.
The remaining scenarios are not the fault of the customer. So what is the company thinking?
I'd do as others have suggested:
Write the CEO
Boycott the company
Send copies of purchases that *would have*, could have, should have, been theirs.
It's one thing to waive fees to keep the customer happy, but it's quite another to waive fees because an error was not the customer's fault. That's just doing the Right Thing.
Shipped to the wrong address? How does that happen?
1) The customer supplied the wrong address
2) The person taking the order got it wrong
3) The carrier delivered it to the wrong address.
In the first case, the company at issue here no doubt has john's correct address on file since he is (for the time being?) a current and past customer. So item #1 should not be an issue.
The remaining scenarios are not the fault of the customer. So what is the company thinking?
I'd do as others have suggested:
Write the CEO
Boycott the company
Send copies of purchases that *would have*, could have, should have, been theirs.