12-19-2008, 04:54 PM
In some cases, online forums can also be a weapon to use as leverage in a situation like this.
Last week I had what I felt was a very legitimate complaint against a printer supply company that makes a huge deal about how important customer satisfaction is to them. When I asked for a refund (about $28), the woman I spoke to indignantly refused (refunds must come out of her own pocket:wink
. Finally I said, "you may save $30 now, but you will get yourself a couple of hundred dollars worth of negative publicity (thinking of this forum). She backed down immediately.
Last week I had what I felt was a very legitimate complaint against a printer supply company that makes a huge deal about how important customer satisfaction is to them. When I asked for a refund (about $28), the woman I spoke to indignantly refused (refunds must come out of her own pocket:wink
. Finally I said, "you may save $30 now, but you will get yourself a couple of hundred dollars worth of negative publicity (thinking of this forum). She backed down immediately.