12-29-2008, 11:59 PM
RAMd®d wrote:
It NEVER ceases to amaze me that companies, when dealing with someone who is often the main decision maker for companies that make these decisions, don't waive small fees to keep the customer happy.
It's one thing to waive fees to keep the customer happy, but it's quite another to waive fees because an error was not the customer's fault. That's just doing the Right Thing.
Shipped to the wrong address? How does that happen?
1) The customer supplied the wrong address
2) The person taking the order got it wrong
3) The carrier delivered it to the wrong address.
In the first case, the company at issue here no doubt has john's correct address on file since he is (for the time being?) a current and past customer. So item #1 should not be an issue.
The remaining scenarios are not the fault of the customer. So what is the company thinking?
I'd do as others have suggested:
Write the CEO
Boycott the company
Send copies of purchases that *would have*, could have, should have, been theirs.
I have ordered from them before, and they said that it was because I was a new customer - it was put under my name, not my company's (not what I told them to do). They shipped it to my client's address (their house) NOT where I told them to ship it (their work). No one was there and somehow it was labeled as "refused".
They have stuck to their guns and I was refunded all BUT the $22.50. I have placed > $3000 in orders since then, with about $3000 before the end of the year to spend, and they have received and will receive none of it. If they want my business again, it is going to take a LOT more than $22.50 and a bunch of groveling.
I put it point blank to say that this money will cost a good amount of future sales but they said that there was nothing they could do.