Watched this touching story on Mavis' Mini. Why is the sound so faint?

[GeneL]

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I sent her the links and when she watched the u-tube video the sound was almost inaudible. She had the volume turned all the way up on both the Mini and in the video.

What would cause this and is there a fix? BTW, sound is usually just fine for everything else.

Thanks for your thoughts,

GeneL