07-21-2009, 12:46 PM
Quick note - we have both a USB2/eSATA version as well as the 'Quad' Q model. The model with only USB2 and eSATA is a little under half the price of the Quad. Where FireWire 800/400 isn't needed, we do have an option where you are not paying for that:
http://eshop.macsales.com/shop/NewerTech...Drive_Dock
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Robert - did you purchase your unit in 2008 or 2009? The two look very different - if the one you have looks as pictured in the links - then it's the current 2009 model.
When it comes to the fit and the lock of the hard drives, the 2009 model improved on the design to reduce 'wiggle room'. Drives fit very solidly into these units and are not subject to issues of looseness, etc. MacInTouch reviewed a unit and compared it very positively vs. thermalblack:
http://www.macintouch.com/reviews/voyagerq/
there's also a ton more reviews in the reviews section here:
http://www.newertech.com/products/voyagerq.php
What you experienced with FireWire 800 and USB2 are highly irregular. Both that they occurred at all and then hasn't recurred are pretty odd. Hardware problems tend to recur vs. be once offs. All FireWire 800/400 models have always been built with a first rate Oxford934 based bridge solution, the problem described is never to be expected in normal use. As they are backed by a 1yr warranty, if you feel it was an issue caused by the unit - drop us a line. OWC directly fulfills NewerTech warranty and happy to put your unit through the paces.
Thanks.
http://eshop.macsales.com/shop/NewerTech...Drive_Dock
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Robert - did you purchase your unit in 2008 or 2009? The two look very different - if the one you have looks as pictured in the links - then it's the current 2009 model.
When it comes to the fit and the lock of the hard drives, the 2009 model improved on the design to reduce 'wiggle room'. Drives fit very solidly into these units and are not subject to issues of looseness, etc. MacInTouch reviewed a unit and compared it very positively vs. thermalblack:
http://www.macintouch.com/reviews/voyagerq/
there's also a ton more reviews in the reviews section here:
http://www.newertech.com/products/voyagerq.php
What you experienced with FireWire 800 and USB2 are highly irregular. Both that they occurred at all and then hasn't recurred are pretty odd. Hardware problems tend to recur vs. be once offs. All FireWire 800/400 models have always been built with a first rate Oxford934 based bridge solution, the problem described is never to be expected in normal use. As they are backed by a 1yr warranty, if you feel it was an issue caused by the unit - drop us a line. OWC directly fulfills NewerTech warranty and happy to put your unit through the paces.
Thanks.