Friend's MBP shows sign of corrosion - PART 2

[M A V I C]

Apple is supposed to have good support? Every time I've called them I've gotten nowhere.

The best I've ever gotten was when using iDVD to burn an iPhoto slideshow (and the box mentioned it worked with iPhoto), the issue was escalated to an engineer from which I never heard from (though I called back many times over six months.) When they released the next version, they put a notice on the box saying it wouldn't encode iPhoto slideshows (or something like that.)

Every time an issue gets escalated to an engineer, I never hear back.