Friend's MBP shows sign of corrosion - PART 2

[M A V I C]

hal wrote: Again, after going around in circles for a while, do the same thing - "sorry, no offense, but can I...?) They may tell you that no one is available, but we'll have some one call you. THIS IS GOOD. They WILL call.

Continue to be kind, but don't take no for an answer - you need to get to the next level (customer RELATIONS). These people are SUPER customer service agents. THEY ARE NOT technicians. You can use that to your advantage.

IME, customer relations is a different number. I've gone all the way up the chain with customer support and all I've received is "an engineer will call you" and they never have - not after repeated callbacks, and this being with several different issues.

Calling customer relations can speed things along, as long as what will fix the issue (as is in this case) can be done by replacing the item.