08-19-2009, 10:40 PM
hal wrote:
customer aren't allowed to contact CR directly.
If a SUPERVISOR tells you that you will get a call back you will - at least I've been 3 for 3.
Must be a new policy. They used to just give you the number for CR and then I'd call directly.
As far as supervisors telling me I'd get a call back from an engineer, I'm about 0 for 25.