Last straw accounted for. Comcast, you're fired.

[clay]

space-time wrote:
[quote=silvarios]
What's the average premium per month on business class Internet?

I want to know too
I forget exactly, but it's not that much more than normal retail rates. Maybe $15-$25 more a month? It's been a few years since I had to deal with it.

[Black]

I can't say I'm happy with what I pay every month (?$74/mo) but Comcast for home internet only has been pretty close to trouble free for 3 years or so. Their modem.

[deckeda]

Pinkoos, I think it's about what silvaros said, $60ish. The plan was/is called Blast and supposedly includes basic TV but when I said I don't WANT TV they delivered a modem with only Ethernet, which I later turned in and bought a Moto modem at Staples. I'm sure they still count me as a TV subscriber for the purposes of garnering more ad revenue or charging content providers more ... why else would the plan be more advantageous to me than strict Internet only? It's a game I'm guilty of playing a role in. It's like 20Mbps down but easily peaks at 30.

Comcast got me by canvassing the neighborhood with actual humans and offering the service at $40 for the first year. I'd been paying $50 for 1.5Mbps from AT&T (who can't be bothered to bring U-Verse to the neighborhood). But even at $60 Comcast's 20-30Mbps is the only game in this area. I cannot get DSL any faster than 1.5 from Ma Bell due to the old fiber lines in the neighborhood and Clear (which I'd tried) is a joke here despite being 1 mi. from the tower.

[pinkoos]

Thanks. Helpful information. Will look into it further.

[Will Collier]

If anybody's interested, I got out with a flashlight last night and found the cause of the most recent problem... There were two sets of splitters coming off the main line. One was needed; it feeds the cable modem and both TVs. The other, upstream of that splitter, fed a coax in the kitchen that we don't use. I bypassed that splitter with an inline adapter, and bang, everything works now.

Not one of the three sets of techs who've been to my house bothered to ask whether we were using the line coming out of the superfluous splitter. Not one of them bothered to check the signal level at the basement TV (the lack of signal, thanks to the double set of splitters, was the problem there). The last tech actually replaced the unneeded splitter, without ever asking whether we actually use the extra line it's in there for (we don't).

Pathetic. But at least I have ESPN back for the weekend. I think I'll still fire Comcast; the aggravation of another couple of months like this will take years off my life...

[Speedy]

So it was leaking into your kitchen all along.

[DavidS]

We've had Comcast in both of our houses since moving back to ATL. At the first house, the installer worked for about 3 hours getting all the jacks working with enough signal. The previous owners had both Dish and Comcast, so the tangles of wires in the walls were a mess. We still had intermittent problems. I never once had to pay for a service call. The issue requiring the call was always their fault, so I contested the charges and got them credited back.

We are now with AT&T U-verse for the last year. Frankly, their customer service is just as bad. However, the promo rate is about 50% what I was paying with Comcast for more channels. Comcast would not budge on price, telling me that I had had too many promotional rates, so I took my business elsewhere. The internet speed is not as good, but certainly adequate.