OWC handling of this reasonable, or not? (Long)

[iaJim]

Since Larry provides this forum, you're going to have to be out more than a buck or two to get people to gang up on him here. Take it like a man.

[Paul F.]

Hey, if Larry's People were genuinely boning him, $2 or not, I'd say what I thought of that...
I just don't see it happening here.

[3d]

This might help

[OWC Jamie]

[quote RonT]Here's the deal:




I emailed OWC, explained the problem and asked if they could recommend a card that "would not cause the wake from sleep problem." They responded with a recommendation and although they never explicitly said "we guarantee this card won't cause that problem" I assumed it wouldn't because that was the recommendation I asked them for. If they didn't know I expected them to say so, or at least qualify their recommendation. They didn't. Consequently I ordered the card as recommended @ $21.99 + $4.50 shipping, total - $26.49.


Assumptions can be costly.
(I've done worse, $-wise)

If that's the least likely card to present issues it may be time to put the kibosh on your project.
You may have more time and effort than I, so YMMV.

[Effin Haole]

Very reasonable, with sugar on top.

[RonT]

Ok, taking it from the top:

BGnR: There was nothing plugged into the card.
Carm: I guess you missed the part that said I tried contacting Larry - he never responded.
saint...: You're correct - the $2.20 they posted on the invoice threw me.
billb: yes (see above)
bazook: I never had a USB card before. So no frame of ref.
Paul: No they didn't - they just referred me to the card I purchased. Reread what I wrote.
rgG : See comments to "saint" above.
mavic: See comment to "BGnR" above.
iaJim : Not looking to gang up - just asking for opinions on how it was handled.
3d: Thanks -already have some.
billb: I agree. Caveat Emptor . . . I just forgot.


Surprisingly, nobody touched on my first question. Should they have refunded the
initial shipping charge? . . . . . . just saying!

Thanks for the responses.

[Carm]

[quote RonT]Surprisingly, nobody touched on my first question. Should they have refunded the
initial shipping charge? . . . . . . just saying!

Thanks for the responses.

NO, because you ordered it. You want OWC to eat the shipping charge twice?
OWC already paid to get it back from you.

Also regarding my first post,
Maybe, Just maybe, Larry is on Vacation. Holidays???

Carm

[M A V I C]

Hmmmm. So far you seem reasonable. I'd have to hear Larry or Jamie chime in... but right now I'm leaning towards your side, RonT.

[OWC Jamie]

I regard shipping charges as similar to fuel and mileage to a brick and mortar store.

A brick and mortar store might refund 100% purchase price, but that initial purchase price is usually more.
Some stores are not refunding, just replacing, so one has to be careful not to make assumptions there, too.

Paying for shipping seems unfair, but if you make a fair comparison that your car is shipping (when buying locally) then it's a bit more palatable.


For me, BestBuy and CC are two miles away. Microcenter is 60 miles away.
I gave up on CompUSA. (35 miles)
5% state tax.


Edit: car plus your time.

[RonT]

Carm: #1. I ordered it because they answered my question which was: "do you have a card that won't cause the wake from sleep problem" with: "this is the card you need to get" or words to that effect.
#2. Seems fair that they pay for their mistake! But hey, I was just asking if thats being unreasonable. Apparently you think it is (See note below) and I thank you for expressing your opinion.
#3. Larry, or someone posting under his name responded here: http://forums.macresource.com/read/1/216671 at 9:11pm last night. You do the math.

Note: Last week my daughter ordered a Christmas Wreath for her mother and I from L.L. Bean. It arrived slightly damaged. My wife called LL Bean and informed them of the condition. They insisted on sending a replacement which arrived the next day. My wife asked about returning the damaged wreath - they responded: keep it, throw it away, or do what you want with it. - Now that's Customer Service. And in the face of such service - it doesn't seem to me that OWC sucking it up and refunding the shipping would be off the charts. But then there's "customer service" and there's Customer Service.

MAVIC: Thanks for the moral support.


Again, I appreciate the responses. I've resigned myself to "chalking it up" to the great learning curve we're all living.


Merry Christmas to all - you too, Larry!


RonT