Another example of great Apple service

[richorlin]

Hard drive died on my 24" Al iMac on Thursday. Dropped it off at the new Apple Store Fair Lakes Mall, VA on Thursday at lunchtime. They didn't have the 320gb hard disk in stock so I had to wait for delivery. Picked it up as good as new on Saturday afternoon.
Try to get that kind of service out of the Geek Squad.

[mstudio]

I think that's great, but I'm more concerned about why hard drives are dying on new machines.

[Silencio]

They should comp you a 500GB drive for your trouble. Cheapskates!

[mattkime]

Geek Squad would have copied all your porn!

[richorlin]

[quote mstudio]I think that's great, but I'm more concerned about why hard drives are dying on new machines.
It might just be a one-off thing. I haven't seen or heard anything about drives dying in Al iMacs. I'm sure someone will correct me if I'm wrong.

[onthedownlow]

If hard drives are failing much, then it likely isn't a fault with Apple, but probably just a bad production run from the manufacturer. I had a batch of Maxtor hard drives that failed in many Dells and Apples back in '03-'04. I believe out of say 50 total computers, I had to replace 29 or 30 hard drives due to the flaw in the drive model which simply caused the drive to fail without warning.

[thermarest]

Ditto on fast apple service. I took my macbook into the Apple Store last week and it needed a new top case. They replaced it while I waited and start to finish the process took under 20 minutes, including diagnosis. It wasn't cheap...$150 and the 'book was just two months out of warranty...but it was fast and convenient. I live 5 minutes from the store.

FYI, they at first had an $85 installation fee on the bill. I balked at $85 for a 10 minute job and started doing a mumbling out-loud calculation of the $235 bill as % of the price of a new machine. They waived the fee in about 10 seconds.